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Shipping Policy:
Thank you for choosing our company for your shipping needs. Here is our shipping policy, specifically covering the areas of Massachusetts (MA), Maine (ME), Rhode Island (RI), Connecticut (CT), and New Hampshire (NH):
Shipping Methods and Carriers:
We offer a variety of shipping methods to ensure convenient and efficient delivery of your orders. Our standard shipping carriers include reputable providers such as UPS, FedEx, Uber, Door Dash and USPS. The specific carrier and shipping method for your order will be determined based on factors such as package size, weight, destination, and any special requirements you may have.
Shipping Zones and Coverage:
Our shipping services currently cover the states of Massachusetts (MA), Maine (ME), Rhode Island (RI), and New Hampshire (NH), Connecticut (CT). We are committed to expanding our shipping coverage and may include additional regions in the future. Please note that we currently offer only dry food to other states that's not those we listed above and it will charge a shipping fee.
Shipping Times:
We strive to process and ship your orders as quickly as possible. Once your order is confirmed and payment is received, it will deliver at the same day or the next day. Shipping times may vary depending on the selected carrier and shipping method. Estimated delivery times will be provided during the checkout process, but please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact delivery times.
Shipping Costs:
Shipping costs are calculated based on factors such as the weight, dimensions, and destination of your package. During the checkout process, you will be able to view the shipping cost associated with your order. We may also offer promotional shipping offers or discounts periodically, so please check our website or subscribe to our newsletter for updates.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number and a link to track your package's progress. You can use this information to monitor the status of your shipment and estimated delivery date. It is recommended to regularly check the tracking updates for any potential delivery issues or updates from the shipping carrier.
Packaging and Safety:
We take great care in packaging your products to ensure they arrive safely and in excellent condition. Our team uses appropriate packaging materials, including protective padding and boxes, to safeguard your items during transit. In the unlikely event that your package arrives damaged, please contact our customer support immediately, and we will assist you in resolving the issue.
Address Accuracy:
It is essential to provide accurate and complete shipping addresses to avoid any delays or misdeliveries. Please double-check the shipping information you provide during the checkout process to ensure its accuracy. If you need to make any changes to your shipping address after placing an order, please contact our customer support promptly to assist you.
We hope this shipping policy clarifies our procedures and provides you with the necessary information regarding shipping services for the specified regions. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team. topfoo@topfoo.com